NHS Business Services Authority goes to tender for £1.7bn HR system

NHS Business Services Authority goes to tender for £1.7bn HR system

The NHS Business Services Authority (NHSBSA) is seeking a supplier for a new, integrated NHS HR and Payroll system.

The system will be used across the NHS in England and Wales and NHSBSA wants an integrated workforce management solution that covers payroll, HR, education and talent management.

“The Future NHS Workforce Solution will deliver on the NHS’ ambition to provide a user-centred digital workforce solution to enable people in both national and local organizations to fulfill their roles effectively and efficiently, supporting them through their journey with the NHS.” said Tender documents.

The current Electronic Staff Record (ESR) is based on Oracle’s e-business suite, and IBM won the most recent contract to run ESR in 2014.

The new provider will operate the ESR service, but will be responsible for migrating user organizations to the new system and decommissioning the current system.

ESR is one of the largest IT systems in the NHS. It is used by 99% of NHS trusts in England and Wales and pays more than 1.8 million NHS employees every month.

The NHSBSA wants a system that can respond to changes in the wider health and care system and “support NHS strategic workforce objectives through new and improved functionality and provide information and insight for decision making”.

The contract for the new system, worth £1.7bn, will run from August 2024 to July 2039 and any interested suppliers have until October 7 to submit their bids for the contract.

It envisages that by the end of August 2025, the new provider will replace the current ESR service and, thereafter, continue the ongoing development. The future NHS workforce system will be implemented by the end of 2032.

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